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Last Updated: 22 September 2026
At XTRARUN, we aim to provide a smooth and transparent ordering experience.
This policy explains how customers can request cancellation of an order and how refunds are handled.
Customers may request cancellation of an order before the order is dispatched.
Cancellation requests should be submitted as soon as possible after placing the order.
Once an order has been processed or dispatched, cancellation may not be possible.
To request cancellation, contact XTRARUN customer support and provide:
Order number
Customer name
Registered mobile number/email
Reason for cancellation
Cancellation requests are subject to order status and processing stage.
Once an order has been dispatched, it may not be possible to cancel the shipment.
If the product is eligible for return, the customer may follow the applicable Return & Refund Policy after delivery.
XTRARUN may cancel an order in circumstances including:
Product being unavailable
Incorrect product pricing or listing information
Technical errors
Suspected fraudulent transactions
Inability to deliver to the provided location
Incorrect or incomplete customer information
Other operational reasons
If payment has already been received for an order cancelled by XTRARUN, the eligible amount will be refunded through the applicable payment method.
Where a refund is approved, the refund will normally be initiated after verification of the cancellation, returned product or other applicable conditions.
The actual time taken for the amount to reflect in the customer's account may depend on the payment gateway, bank or financial institution.
Where possible, refunds for prepaid orders will be processed through the original payment method.
For other payment arrangements, XTRARUN may use an appropriate refund method.
Shipping charges, if applicable, may not be refundable in certain cancellation or return situations, particularly where the order has already been dispatched.
Any applicable refund will be determined based on the circumstances of the order and applicable law.
Orders placed using promotional offers, coupons or discounts may be subject to additional cancellation and refund conditions associated with the relevant offer.
For cancellation or refund-related queries, please contact XTRARUN customer support with your order number and registered contact details.
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