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Last Updated: 22 September 2026
XTRARUN sells automotive spare parts and maintenance products for 2-wheelers and 4-wheelers. Because automotive parts are application-specific and may be installed on vehicles, customers should carefully verify compatibility before ordering.
A return may be accepted where the product is:
Damaged during delivery
Incorrectly supplied by XTRARUN
Missing from the order
Defective, subject to verification
Significantly different from the product ordered
Returns are subject to inspection and approval.
If you receive a product different from the product ordered, please contact us as soon as possible.
Please provide:
Order number
Photographs of the received product
Product label/part number
Packaging photographs
Unboxing video, where available
If the product is damaged when received, customers should contact XTRARUN promptly.
Photographs and/or videos may be required to verify the condition of the product.
Do not install or use a visibly damaged product.
If a product appears to have a manufacturing defect, XTRARUN may request photographs, videos, product details or other information for assessment.
Depending on the product and circumstances, the resolution may include:
Replacement
Return
Refund
Other appropriate resolution
Returns may not be accepted solely because a customer ordered the wrong part for their vehicle.
Customers are responsible for checking:
Vehicle make
Model
Manufacturing year
Engine
Variant
Part number
Product application
If you are unsure about compatibility, please contact XTRARUN before placing an order.
Products that have been installed, used, modified, altered or damaged during installation may not be eligible for return unless the issue is determined to be a manufacturing defect or another return condition covered by applicable law.
Customers should verify the part before installation.
Unless the product is defective or damaged, eligible returned products should generally be:
Unused
Uninstalled
In original condition
In original packaging
Complete with labels and accessories
Accompanied by the invoice/order details
Products damaged after delivery due to misuse, improper storage, installation or handling may not qualify for return.
Where the return is due to an error attributable to XTRARUN or an eligible product defect/damage, XTRARUN may arrange or bear the applicable return shipping cost.
Where a return is requested for reasons not attributable to XTRARUN, applicable shipping or handling costs may be deducted from the refund, subject to applicable law.
Once the returned product is received and inspected, XTRARUN will determine whether the product qualifies for a refund.
If approved, the eligible refund will generally be processed through the original payment method.
The time taken for the refund to appear in the customer's account may depend on the payment gateway or bank.
A return may not be accepted where:
The product has been installed or used improperly.
The product has been modified or altered.
The product was damaged after delivery by the customer.
The wrong product was ordered by the customer.
The product is returned without required accessories or packaging where these are necessary for verification.
The return request is outside the applicable return period.
The product shows signs of misuse or improper handling.
This section is subject to applicable consumer protection laws and statutory rights.
To request a return, contact XTRARUN customer support with:
Order number
Customer name
Contact number/email
Product name
Part number, if applicable
Reason for return
Photographs/videos of the product
Packaging photographs
Our team may review the information before approving the return.
All returned products may be inspected before replacement or refund is approved.
Approval of a return request does not automatically guarantee a refund if inspection identifies conditions that make the product ineligible.
Where applicable, XTRARUN may offer a replacement instead of a refund, depending on product availability and the nature of the issue.
If the replacement product is unavailable, an eligible refund may be processed.
For return or refund assistance, please contact XTRARUN customer support through the contact details provided on our website.
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